Frequently Asked Questions
Sweetening your shopping experience with helpful information.
How long will it take for my order to arrive?
Most orders are processed within 24-48 hours. Depending on your location and the shipping method selected, delivery typically takes 3-7 business days. We offer expedited shipping options if you need your treats sooner.
What is your return policy for food items?
To ensure the highest food safety standards, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error with your shipment, please contact our customer service team within 48 hours for a replacement or refund.
Do you offer options for people with food allergies?
While we take precautions to avoid cross-contamination, our candies are produced in a facility that handles nuts, dairy, wheat, and soy. Please review the ingredient list on each product page for specific allergen information.
How should I store my pralines and chocolates?
To maintain freshness, store your sweets in a cool, dry place away from direct sunlight. For long-term storage, most of our chocolates and cakes can be kept in the refrigerator, provided they are in an airtight container.
Can I include a gift message with my order?
Yes! During the checkout process, you will have the option to include a personalized gift message at no extra charge. We do not include pricing information on the packing slips for gift orders.
Do you ship internationally?
Currently, we only ship within the United States and to select Canadian provinces. Shipping rates and delivery times vary based on the destination and customs requirements.